Mailed in orders: Turn around time for dev & scan is typically 1-2 weeks upon receiving your film!

Local drop off orders: Turn around time for dev & scan is typically 5-7 working days upon picking up your order from the box.

We offer 24 HR rush processing for $10. Add within your order comments if you are wanting rushed turnaround. Rush orders are not done over the weekend when we are closed.

Black & White Scans : 2-5 weekdays

Standard Scans: 3-7 weekdaydays

PRO Scans: 5-7 weekdays

High resolution scans are the industry standard! You’re getting larger than 4k quality scans. (long edge roughly 3900 or more)

.TIF files are roughly 50-100mb, we don’t mess around when it comes to quality files.

If you opt for .JPG scans, they will be exported at max quality which will yield roughly a 10-20MB file, it depends on how much detail is within the photo itself.

We don't offer printing services in house at this time.

DARKROOM HAND PRINTING COMING SOON

Yes, this is a woman run Photo Lab and we respect your privacy. We do ask that you give us a heads up for any full/frontal or close ups of nudity.

Converted scans are deleted after 7 days of receiving your scans. We never share personal images showing nudity.

• Nude Subjects must be of legal age of consent + consenting to be photographed. In rare occasion, if things are NOT looking consensual we may reach out for Models written consent

• Nude images of minors (that are not proven to be taken by legal guardians for personal prints / family albums) will be destroyed

  *we will always inquire for proof of guardianship before discarding any photographic film of minors or illegal activity.

We encourage you to make small edits to your scans after you receive them from us. When ordering Basic scans you will be receiving flat and uncorrected scans right out of the scanner. Selecting file type as .tifs gives creative control back in your hands. This ensures that your film scans have a wider dynamic range, which means that highlights and shadow detail are preserved.

Connect with us if you want some advice on editing film scans or if you’re not sure why your images aren’t looking the way you thought they would. Sometimes it’s not you, it could be your camera not functioning properly. And if you're spending more than a few seconds editing each frame when you receive your scans, we can help dial things in closer to what you’re looking for!

Why did my roll turn out Black or Blank?

There can be hundreds of reasons why your film didn’t produce any images.

The main causes are:

• Not loading the film properly in the camera

• Severe under or overexposure

• Camera malfunction

• Not using a flash indoors

• Expired or damaged film

Black Roll: Light had exposed entire roll or is fully expired/damanged roll.

Blank Roll: Fresh roll of film or Roll that didn't advance properly in the camera.

If you know you were shooting an appropriate speed film in the right lighting conditions, check on your shutter. If the shutter on your camera doesn’t open, your film can’t get exposed to light, and therefore can’t make an image! Simply open the back of your camera (without film in it, of course), cock the camera’s shutter (if necessary), and look through the lens plane while you click the shutter button. You should see a brief circle of light appear and disappear right before your eyes.

If you know you’re shooting the right speed film in the right lighting conditions and your shutter is working fine, your film may not be advancing within the camera. To make sure your film is advancing within the camera when the back door is closed, simply locate the rewind crank on your camera and watch it as you turn the advance wheel. The rewind crank should spin as you advance the film.

Any blank or expired rolls will be refunded partially ONLY for services that were not able to be completed. We can offer a partial refund for your pro scans, .tiff files, or mailed back negatives only. Any other service not stated above is non-refundable

Any undeveloped film received unspooled or OUTSIDE the film canister (damaged film) will not be accepted for processing.

We are happy to develop any film that is expired. We cannot guarantee the results of your expired film, and will not be able to extend refunds if these results don’t meet your expectations. Expired film is deteriorating film and not covered for refunds on either development or scans. Even if film looks entirely black to the eyes, we still put it through the scanner to confirm if there is any retrievable images.  

You will receive your scans via WeTransfer. You will have 7 days to download your film before the transfer expires. We hold negatives for 30 days before we ship them or toss 'em (per order specs). We ship Develop only rolls ASAP post processing.

Any scans that where not downloaded within 7 days will conquer a rescan fee per roll.

We can not rescan film past 30 day period.

After developing, negatives are hung to dry. To avoid water spots we use a use anti-lint photo papers to remove all remaining water droplets in conjunction with photoflo. This ensures that there is no chance for negatives to get scratched in our care, and water spots are not an issue. Once dried, negatives are cut and preserved in a plastic industry grade archival sleeve, immediately after scanning. Anytime your negatives are handled, lint-free non-abrasive gloves are worn.

For commercial or professional inquiries on bulk rates email: crackedfilmlab@gmail.com

Cracked Film Lab is in no way responsible for any film, negatives, positives, copies of film, etc., that is sent to its places of business. Client agree to release Cracked Film Lab and its employees free from any liability related to the handling, reviewing, scanning, packaging, or mailing of film or for any other reasons related to the services the client has requested/ordered from them.

Cracked Film Lab is not responsible for lost, damaged, or stolen shipments. If Cracked Film Lab, loses, or misplaces any undeveloped film sent to its place(s) of business, or if anything sent to Cracked Film Lab is stolen, Cracked Film Lab will compensate no more than for the film roll(s) itself at its sole discretion.

Cracked Film Lab is not responsible for holding or preserving data. Any length of time for which Cracked Film Lab may hold data is time during which this is done as a courtesy. Scans not downloaded within the appropriate time frame after the sharing of the linked files or scans not downloaded within seven days of the sharing of the linked files may incur a re-upload fee per roll.

Scans/Digital files may not be available and may require rescanning if lost or not downloaded within the time period designated based on scanning type.

(By submitting your order and fulfilling your invoice you are agreeing to these set terms and conditions above. If you do not agree to these terms you may cancel your order prior to drop off/payment.)